FetchBox
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    Privacy Policy

    Effective Date: March 1, 2026

    This Privacy Policy explains how Hints LLC d/b/a FetchBox ("FetchBox," "we," "us," or "our") collects, uses, and discloses information when you visit thefetchbox.com, use our website or application, or place an order for our device return services (collectively, the "Services").

    By using the Services, you agree to this Privacy Policy.

    1. What We Collect

    We may collect the following categories of information:

    Information you provide directly

    When you use our Services, place an order, contact us, or sign up for updates, we may collect:

    • your name
    • your email address
    • your billing information
    • your shipping address
    • the recipient's name
    • the recipient's shipping address
    • the recipient's email address or phone number, if provided
    • order details and support communications

    Payment information

    If you make a purchase, payment information is processed by our third-party payment processor, Stripe. We do not store your full payment card number on our own systems.

    Information collected automatically

    When you use our Services, we may automatically collect certain technical information, such as:

    • IP address
    • browser type
    • device type
    • operating system
    • referring pages or websites
    • pages viewed and general usage activity

    We may collect this information through cookies, analytics tools, and similar technologies.

    2. How We Use Information

    We may use personal information to:

    • provide and operate the Services
    • process and fulfill orders
    • create shipping records and coordinate deliveries
    • communicate with you about your order
    • communicate with recipients about return-kit delivery or return status
    • validate addresses and improve delivery accuracy
    • respond to support requests
    • improve our website, product, and customer experience
    • detect fraud, abuse, or misuse
    • comply with legal obligations
    • send marketing or promotional communications where permitted by law

    You may opt out of marketing emails at any time, but you may still receive transactional or service-related messages about your order.

    3. Recipient Information

    If you place an order for a device return kit to be sent to another person, you are responsible for making sure you have the right to provide that recipient's information to us.

    We use recipient information only to help deliver the return kit, facilitate the return process, and communicate about the order or return status.

    4. Device Contents

    FetchBox does not access, inspect, review, recover, transfer, wipe, erase, or monitor the contents of any laptop or device involved in the Services.

    Our Services are limited to facilitating the shipment and return workflow. You are solely responsible for any data, files, software, accounts, or other content stored on a device.

    5. Cookies and Analytics

    We may use cookies, similar technologies, and analytics providers to understand how people use our Services and to improve performance and usability.

    These tools may collect technical and usage information, such as browser type, device information, pages visited, session activity, and approximate location based on IP address.

    You can usually control cookies through your browser settings.

    6. How We Share Information

    We do not sell your personal information.

    We may share information with third parties only as needed to operate the Services, including:

    • payment processors
    • shipping carriers and shipping software providers
    • address validation and related service providers
    • cloud hosting, database, communications, and analytics providers
    • professional advisors
    • law enforcement or government authorities when required by law
    • a buyer, successor, or affiliate in connection with a merger, acquisition, financing, or sale of assets

    We share only the information reasonably necessary for those parties to perform services on our behalf or as otherwise required.

    7. Service Providers We Use

    We may use third-party service providers to help operate the Services, including:

    • Amazon Web Services (AWS) for hosting and infrastructure
    • Stripe for payment processing
    • EasyPost for shipping, label creation, and shipment-related workflows
    • Google Places and related Google address services for address entry, autocomplete, and validation

    These providers may process personal information on our behalf as necessary to provide their services.

    8. Third-Party Services

    Our Services may rely on third-party tools and providers, including payment processors, shipping providers, analytics providers, hosting providers, and address-validation services.

    Those third parties may process information under their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services that we do not control.

    9. Data Security

    We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or alteration.

    However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

    10. Data Retention

    We retain personal information for as long as reasonably necessary to:

    • provide the Services
    • complete transactions
    • maintain business records
    • resolve disputes
    • enforce our agreements
    • comply with legal obligations

    We may retain de-identified or aggregated information for longer where permitted by law.

    11. Children's Privacy

    Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

    If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

    12. Your Choices

    You may contact us to:

    • update or correct your information
    • request that we stop sending promotional emails
    • ask questions about how your information is used

    Please note that we may still need to keep certain information for legal, operational, or transactional purposes.

    13. California Privacy Rights

    If you are a California resident, you may have certain rights under California law, subject to applicable exceptions, including the right to request:

    • access to certain personal information we have collected about you
    • correction of inaccurate personal information
    • deletion of certain personal information
    • information about how we collect, use, and disclose personal information

    We do not sell personal information and we do not share personal information for cross-context behavioral advertising as those terms are defined under California law.

    To make a privacy request, contact us using the contact information below. We may need to verify your identity before responding to your request.

    14. U.S. Processing

    FetchBox is based in the United States, and your information may be stored and processed in the United States.

    If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may be different from those in your jurisdiction.

    15. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. If we do, we will post the updated version here and update the Effective Date above.

    Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.

    16. Contact Us

    If you have questions about this Privacy Policy or would like to make a request regarding your information, contact us at:

    Hints LLC d/b/a FetchBox

    Website: thefetchbox.com

    Email: support@thefetchbox.com